„Holocafé“ is an offer of the Holocafe GmbH, Am Wehrhahn 41, 40211 Düsseldorf (hereafter „operator“).
At the „Holocafé“, the operator provides customers the option to experience the latest virtual reality technology ("VR technology") as part of games and other entertainment media.
The usage of the VR technology inside the Holocafé is possible within a closed group or together with foreign customers. Corresponding wishes are to be declared during the booking process. Otherwise, a usage together with foreign customers is assumed.
he operator offers the Holocafé services only within the regulations declared in these terms of use. The implementation of customer-specific terms of use is explicitly disagreed with
Bookings and Cancellations
Bookings can be placed either through the Holocafé website or on the phone. A booking becomes legally binding by clicking the button "reserve liable for costs" or "book and pay liable for costs". The operator will confirm the receipt of the booking immediately via email to the entered address. A binding contract concerning the usage of the Holocafé comes into being with this confirmation.
Reservations expire 30 minutes before the respective date at the latest, unless the customer has previously picked up and paid for their tickets at the Holocafé. This does not apply to tickets that have been purchased and already paid for online.
If the customer does not appear despite having already paid for their booking and if the operator receives no message that the booking will not be taken, the operator has the right to assign the respective court to other guests after half of the duration of the booking has passed. Eventual revenues arising from this relet will be imputed against the booking fee.
If a booking has been paid in advance, it can be cancelled at any time up to 3 days before the booking date at no costs. If the fee has already been withdrawn, it will be refunded through the same payment method. In any other case, no withdrawal will be initiated at all.